Disability access

At Melbourne Airport, we have disabled access in a variety of areas around the airport, including within the terminals, as well as in the car parks and pick up/drop off zones.

All of the terminals at Melbourne Airport have travelators and lifts linking the Arrivals level and Departures level.

If you require a wheelchair within the terminals, most airlines can provide them upon request with prior notification. It’s best to contact your airline directly to organise a wheelchair for your time at the airport.

Please note that due to Occupational Health and Safety regulations, airport staff are unable to provide passengers with any transfer assistance.

Melbourne Airport offers disabled parking across a variety of car parks with close access to the terminals. If you would like to know more about parking at the airport.

At Terminal T1 T2 T3 disabled parking
Disabled parking is available on level 1, 2 and 3 adjacent to the lifts. For easy access to T2 (international) and T3 (Virgin domestic), we recommend parking in row F on level 1, 2 and 3. For access to T1 (Qantas domestic), use row M on level 1, 2 and 3.

Once parked, head to level 2 of the car park and follow the signs to the terminals. This will take you to the sky bridges that give under cover access to the terminals.

Note that this disabled parking is under cover.

At Terminal T4 Car Park
Disabled parking is available in row B and C over level 1 and row B, C and D on level 2.

For easy access to T4 (Jetstar, Tigerair, REX and Airnorth), use the Transport Hub on the ground level.

Note that this disabled parking is under cover.

Business Car Park
There is one disabled parking bay located close to T1 (Qantas domestic). This park is recommended for passengers travelling from T1, as the other terminals are further.

Access to the terminals is via an open-air path.

Long Term Car Park
For Long Term disabled parking, enter via Terminal Drive and into section A of the car park. Disabled bays are located next to bus shelter A.

To get to the terminals, go to bus shelter A, which is wheelchair-friendly, under cover, air conditioned and heated. The courtesy shuttle bus will take you to and from the terminals. All courtesy buses are DDA compliant, cater for those with a disability and are wheelchair friendly. Don’t hesitate to ask your bus driver for assistance should you need it.

Wait zone – disabled
Designated drop off and pick up bays are located in front of T1, T2 and T3 for disabled passengers. For security reasons, the driver must remain with the vehicle at all times.

Drop off and pick up bays for T4 are located within the pick up level on level 2 and drop off level on level 1 within the Transport Hub.

Note that carers assisting passengers with companion cards are eligible for a full parking fee refund if:

  • The carer can prove that the passenger was either departing or arriving on a flight.
  • The passenger has a valid companion card.
  • The carer had parked in the At Terminal T1 T2 T3 or T4 Car Park for 2 hours or less.

Once you have submitted your refund request, we will contact you to provide evidence that your refund request meets the criteria set out above.

Most airlines provide services under prior arrangement to assist disabled passengers being dropped off or picked up at the airport.

If you require wheelchair assistance, you must request this service when booking your ticket and reconfirm with the airline before travelling. Your airline will also be able to assist with recommending the most convenient drop off and pick up location.

Designated drop off and pick up bays are located in front of the terminals for disabled passengers. For security reasons, the driver must remain with the vehicle at all times.

You may arrange with your airline for an employee to assist you on your arrival in Melbourne. Airline staff can escort passengers to special pick up bays on the road alongside the terminal. This allows the driver to collect their car and return to pick up the passenger.

There are disabled toilet facilities located throughout all terminals.

For specific locations, please see the maps below.

  • T4 Arrivals (ground floor) – opposite baggage reclaim area
  • T4 Departures (first floor) – in between McDonald’s and Amuse
  • T3 Departures (first floor) – in between McDonald’s and Cafe Vue
  • T3 Aircraft gates (mezzanine floor) – after security, near Gate 2
  • T3 Aircraft gates (mezzanine floor) – after security, near Gate 4
  • T2 Departures (first floor) – towards T1 (Qantas domestic check in, near Nando’s)
  • T2 Arrivals (ground floor) – within the baggage reclaim area, in between the 5th and 6th baggage carousel
Hidden Disability Program

An airport can be a stressful experience, especially when travelling on an international flight. It is even more stressful when you or someone you are travelling with has a disability which is not immediately apparent to airport staff – a Hidden Disability which can include autism, anxiety issues, mental health conditions, dementia, visual impairments  deaf or hard of hearing.

Melbourne airport has recently implemented the Hidden Disability Program for it’s International Terminal to assist you on your journey through our International Airport.  This program supports travellers requiring special assistance as they travel through our airport.

Hidden Disability Program

The Hidden Disability Program consists of:

  • A lanyard to wear through the airport from check in to departure to allow airport staff to recognise that you may require additional assistance throughout the journey.
  • Sensory Map – This identifies high sensory and low sensory areas to help you navigate through the terminal. This can help you prepare for additional noise, crowded areas and identify areas where you can stop in a quieter area if required.
  • Social Stories – Illustrating both our international departures and international arrivals processes in an easy to understand and pictorial format.
  • Staff training – Our Melbourne Airport staff will all be trained in the Hidden Disability Program to ensure that additional care and consideration is provided during your time through our airport and ensures staff are able to assist in your journey. Whether that be guiding you through each step, providing you information or slowing down a process in the customer journey for you, we are here to ensure your mental and emotional health is looked after.

Lanyard Program
If you are travelling through our airport in the future and require additional support, you may contact us to request a Hidden Disability lanyard which will identify you to our staff. To request a lanyard as part of the Program please contact us.
 
Please note that Melbourne Airport/APAM reserves its right, at any time, to request evidence and/or supporting documentation (in any form reasonably required by APAM) as a pre-condition to providing a passenger with a lanyard, and/or providing access to the disability priority areas associated with the Hidden Disability Program.